Confession: I have a bit of an obsession with vacuum cleaners. Mostly because there is a complete disconnect between what experts like Consumer Reports recommend and the user experience. Go ahead. Look at the reviews on models that Consumer Reports suggests we buy. You'll be shocked at how awful the reviews are.
The truth is, quality is pretty poor and customer service is even worse.
The most recent Consumer Reports vacuum reviews shared failure rates for various brands of vacuum cleaners.
The vacuum brand most likely to fail and need repair? Hoover.
Find more information on buying a vacuum cleaner and how to separate the wheat from the chaff here.
